Aitun · Policies & support
Help & support
Find the problem first, then we solve it together.
Last updated: 21 October 2026 · Effective from the day the service is released on the App Store and Google Play
This page does not submit requests directly or ask for passwords or private media. Use the app, or email us.
Contact us
Operator: JICHUANG DIGITAL LLC, registered address: 30 N Gould St, Ste N, Sheridan, WY 82801-6317, United States.
Support and privacy contact: govoko01@gmail.com. You can also chat with support inside the app under Settings → Report a problem, and attach screenshots there. There is no phone support at the moment; we reply as soon as we can, but not instantly.
Try these first
- Signing in: make sure you use the Apple or Google account you created your account with; never give your password or a one-time code to anyone, including us.
- Media not showing: check the basket, the sharing scope, the age limit and the review status; a withdrawn or expired share, or media moved to the recycle basket, will stop the other person from seeing it.
- Upload failing: check your connection and remaining storage, then try again; if it still fails, send us a screenshot through a problem report.
Reporting a problem and protecting your data
Please prepare: the app version, phone model and system version, when it happened, the steps you took, and a screenshot with personal data hidden. Please do not send passwords, verification codes, private media or short-lived signed URLs.
Safety, reports and infringement notices
For inappropriate content or users, use the in-app report and block features; if you disagree with a review result you can appeal in the app. For copyright or other infringement notices and safety-related reports, email govoko01@gmail.com. This page is not an emergency service; if someone is in immediate danger, contact your local emergency services first.
Deleting your account
See “Delete your account” for how: you can do it in the app, or email govoko01@gmail.com to request it.